• Please click the “audio” icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume.

• Please ensure that the video does not say “mute” anywhere on the screen.

• Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.

Close unnecessary applications

Multiple apps running can slow down the video performance and monopolize the bandwidth.

Turn off any downloads that might be occurring in the background.

Background downloads can saturate a users internet connection. Make sure your computer isn’t downloading any updates, and close any open windows with streaming services like Netflix and Youtube loaded.

Check to see if anyone else using the same internet connection is downloading.

If someone else on the same network is performing any of the actions listed in the previous point, then it can cause buffering. It’s also worth checking your smart phone/devices to see if they’re downloading any updates.

Check to see if the ISP has any network issues.

Some ISPs have issues with congestion during peak video streaming hours, usually in the evenings.

Clear the Cache and Cookies in your browser

Your browser stores recently visited websites (or portions of it such as images and videos) in a temporary file called the cache. If refreshing your browser didn’t work then forcing the browser to clear its cache is the next step.

Reboot your computer

This helps to clear the browser cache and re-establish a connection with the streaming server.

Update your browser

Best video performance is attained by using the most recent version of your web browser software.

Reboot your modem and router

Sometimes these devices can lock-up resulting in slow or non-existent internet throughput. Simply unplug each device, wait approximately one minute then re-connect the power. Within a minute or two they should be back online again.

Please email [email protected] for support. A representative will get back to you as soon as possible.

This brand new subscription platform gives you access to all new digital content, plus many more benefits. Join us for our first-ever digital three-part season launching in November 2020, plus stream all of our 2021 main stage productions from the safety of your home. SJDT digital will not only feature new performances from the San Jose Dance Theatre Company and Academy. It will also include tutorials, fitness programing, behind the scenes and many other topics. 

Subscribe today!

On Nov 1, a new digital login portal will be added to the SJDT Digital page. As a member you will receive login details to your email box. You will be able to access all available content from this portal to stream on all devices. When new content is available it will automatically be added to the streaming platform. 

Watching on your television depends on what types of devices and technology you have available. Many new smart devices can play content from a phone or computer to a television. Most smart TV’s will allow you to cast from your devices. Check your TV instruction guide for more details. 

SJDT is a not-for-profit organization and while we wish we could share these programs with everyone, we are only able to produce this content with the support of our subscribers.  Additionally, our performances involve multiple artist rights holders who have made this new digital platform possible. Your commitment to the program is that content is only available to you, our subscribers, and not the general public. Please help us keep to continue provide this great work by not sharing your login and password details.

Yes! We are excited to announce we will be streaming our 2019 production of The 54th Nutcracker on the platform. In addition, for 2020 we will be bringing our subscribers a special Nutcracker, featuring excerpts filmed around San Jose. 

Unfortunately there is no senior or student price for this program. Groups and schools may apply for a group subscription program by contacting [email protected]